Policies

Covid-19 Policy and Procedures

To our valued guests: We are closely monitoring government both locally and nationally on policy changes, CDC guidelines, government mandates and public health advancements. We will continue to make changes as necessary or appropriate to our policies and procedures but want to ensure you that we care deeply about our guests and family of employees and want to ensure the highest level of safety for everyone. Our guidelines have been developed in consultation with the Passenger Vessel Association, US Coast Guard, Florida Restaurant and Lodging Association as well as local health care officials.

Moving forward, along with our already stringent cleaning protocols here are some of the other things we are doing to ensure your safety:
• Pre-shift temperature checks for all staff
members
• Random temperature checks on guests
• All employees will be required to wear face
masks
• Adhering to strict deep and more frequent
sanitizing and cleaning prior, during and after each
cruise, along with providing sanitation stations on
board the boat and office. All areas will be taken
into consideration including boarding ramps.
• More frequent hand washing, more cautious
handling of foods, beverages, utensils, etc. and
paying close attention to exceeding any new
standard as directed by State and Local Agencies
• We will remind guests to adhere to the CDC’s
Guidelines on safe Social Distancing including
maintaining 6 feet from other parties and remind
you to wash your hand often, use provided hand
sanitizer stations, avoid handshakes and most
importantly have fun while cruising with us.

Currently cruises are limited to 20 total guests.

We look forward to welcoming you aboard!

Reservation / Cancellation Policy

All tickets purchased online are non-refundable. Once purchased, tickets cannot be refunded.

All cruises take place rain or shine regardless of weather conditions.

In the rare situation where we are forced to cancel, ticket holders will be allowed to reschedule to another time (based on availability) or refunded.

Policy Notices

Your ticket code will be required to attend the activity - this is your proof of purchase.

Please arrive early: Cruises depart right on time and you will not be entitled to a refund if you are late or miss the cruise.

Your tickets are guaranteed upon purchase.

ENJOY! We look forward to welcoming you!

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